All efforts are made to provide customers with accurate photos and descriptions of the products we sell. Customers who purchase items and decide the product is not what they wanted can return the merchandise for a FULL REFUND.
We ask that you contact AliRay Designs within 20 days of placing your order to resolve any problems with shipping or merchandise that you ordered. Please use the Contact Us link on the homepage and an Aliray Designs representative will contact you. AliRay Designs reserves the right to refuse refunds outside of the acceptable refund period.
Returns will not be accepted unless contact with AliRay Designs has been made. All returns sent to us without proper authorization will be returned back to you at your expense.
Merchandise must be in original packaging including all packaging materials and a copy of your original invoice. All returned merchandise must be in new condition.
All returned merchandise must be sent to us pre-paid. Items sent COD, freight collect or third party will not be accepted.
Please ship all returns to:
AliRay Designs
PO Box 639
New York, NY 10028
SHIPPING POLICY
Orders are shipped within 4 to 6 working business days of receipt date and subject to availability of items ordered. You will be notified of any backorders.
We are required to ship to the bill to address on credit card orders without exception.
AliRay Designs utilizes USPS Priority Mail, FEDEX ground and UPS ground for our orders.
USPS Priority Mail is normally 2-3 business days, but delivery to Alaska and Hawaii can take as much as 7 business days.
UPS Ground Shipping to most US states is 1-6 days, depending on the distance from the origin zip code.
FEDEX Ground Shipping to most US states is 1-6 days, depending on the distance from the origin zip code.
International Orders
We do not offer overseas orders or shipping at this time. Any orders made overseas will result in an immediate order cancellation and refund. In addition, any order made in the United States and attempted or requested to be shipped overseas will be cancelled and issued a refund.
